‘I didn’t mean it like that!’ ‘Landmines’ and conflict in conversations at work

I’m learning about Deborah Tannen’s work. Her research focuses on conversations[1]. On why we understand and often misunderstand each other. Good conversation skills are in my experience,  crucial at work. Whether you work on customer service,  as an administrator, or as a manager using coaching skill. Working on  your conversation skills also contributes to your […]